These rules keep the market fair for everyone. Read them before you post your first order. All sellers are bound by them from the moment a listing goes live.
These apply to every listing, every trade, every time. No exceptions.
Set a rate that reflects actual market conditions. Extreme markups that exploit urgency are grounds for listing removal. Buyers can see your history. Reputation is your best asset.
Once a buyer engages your order you have 30 minutes to confirm or reject. If you don't act in time, the trade is automatically cancelled and the funds return to your listing. Keep notifications on when you have an active listing.
The 24-hour clock starts the moment you confirm a buyer's engagement. If the trade is not released or resolved within that window, it is automatically cancelled. Raise a dispute before the deadline if something is wrong.
Whoever creates the listing sets a dispute window of 15, 30, or 45 minutes. The counterparty who engages is the one who must complete their action within that window. Once it elapses, the listing creator gains the right to raise a dispute.
Never release escrow before payment is confirmed in your bank or wallet app. Check directly. Don't rely on what a buyer tells you in chat. Once you release, the trade is final and cannot be reversed.
Keep all trade discussion inside the encrypted in-app chat. Moving to external channels forfeits your dispute rights. Support can only review evidence from on-platform conversations.
Only accept the payment method you advertised. Switching mid-trade, adding unexpected fees, changing accounts, or requesting a different channel is a violation and will be decided against you in a dispute.
Chargeback fraud, fake payment confirmations, or colluding with a counterparty to manipulate trades results in immediate and permanent suspension. Funds in escrow may be frozen pending review.
When you create a sell order you can require buyers to put up 0–20% collateral. It's held in escrow and returned on a clean trade, but the split changes if a dispute is raised.
A posting fee is collected atomically when your funds are deposited into escrow. You never pay out of pocket separately.
Small orders pay a fixed amount regardless of size.
Larger orders pay a small % of the listed amount.
Deducted from the deposited amount at order creation. Applies to both sell and buy ads.
Withdrawal fees are dynamic. They change based on network/gas conditions, sometimes weekly.
Any of the following results in immediate action. There is no warning step for these.
Actions are proportional to severity. Repeat offences escalate automatically.
Examples
Slow response time, minor communication lapses
Outcome
Notification on your account; no ranking impact on first offence.
Examples
Repeated late responses, payment-method switching
Outcome
Active listings hidden for 48 hours; appeal via support.
Examples
Threatening a buyer, ignoring an active dispute
Outcome
Account suspended; in-progress trades reviewed by support.
Examples
Fraud, chargeback abuse, multi-accounting after ban
Outcome
Permanent removal; associated wallets flagged.
Disputes are only available after the window you chose when listing (15, 30, or 45 minutes from engagement). Raise before the 24-hour trade deadline or you lose the right.
Once your dispute window elapses, either the buyer or seller can escalate from inside the trade screen. The trade freezes and escrow is held until an admin resolves it.
Raising a dispute is what unlocks admin access to the encrypted trade chat. Support reviews the conversation and payment timestamps. Only what was said on-platform is considered. Anything discussed outside the app carries no weight.
The winning party countersigns the release transaction and funds move on-chain. Collateral is split according to the outcome (buyer-wins or seller-wins rules). The decision is final.
Have a question before you list, or need help with an active trade? Reach out and we'll get back to you.
By posting a listing you confirm you have read and agree to these guidelines. Questions? Reach out to support before you list.
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